Shipping policy

Shipping & Delivery
1.1 Shipping Fee

Free Shipping on Orders Over $50

The specific shipping cost for orders below $50 will be based on the settlement page display

1.2 Shipping Zones

Normally, your order will be directly dispatched from the warehouse near your location.

The delivery time for items is as follows: (only for the items purchased directly on Amgras.com.)

Shipped From            Processing Time             Shipping Time
China                         1-2 Business day             10-15 Business day

MY                             1-2 Business day             4-5 Business days

HongKong                 1-2 Business day             10-20 Business days

*Delivery Time= Processing Time + Shipping Time*

*For policy reasons, we do not support filling in PO Box/APO/FPO/DPO addresses or military addresses.

1.3 Delivery Areas

Amgras official website supports delivery to most areas of the United States. We cannot deliver to the following areas:

Alaska
American Samoa
Guam
Hawaii
Marshall Islands
Northern Mariana Islands
Palau
Puerto Rico
Rhode Island
U.S. Virgin Islands
Armed Forces Americas
Armed Forces Europe
Armed Forces Pacific
Thank you for your understanding.

1.4 Taxes and Duties

The purchase price does NOT include import duties, VAT, and other taxes and fees.

1.5  Frequently Asked Questions

Q: Can I change the shipping address of my order?

A: Orders can be edited or canceled only before the shipment via our customer support team support@Amgras.com.We cannot change the shipment information once the product is en route.

Q: The logistics track has not been updated after shipment. What should I do?

A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.

Q: Why did I only receive part of my order?

A: We might have divided your order into several packages. Perhaps  those packages are delivered on different time. Please wait 7 days and  contact us for logistic tracking.

Q:When logistics information indicates that the package has been delivered, but nothing arrives, what should I do?

A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please  contact us, we would love to help you.

Q: What do I need to do when I received a different product instead of what I ordered?

Please contact customer support at support@Amgras.com.